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Policies & Guidelines

Warranty and Shipping Information

Most merchandise is shipped directly from the manufacturer, and carries their warranty. Ninety percent of our leather furniture is custom made with only you in mind, and can take on an average of 2 to 6 weeks before shipping. Each Manufacturer has their own rules and regulations, and we want you to know upfront what they are. You can find warranty information for individual products on the product detail page. Upon receipt of your order, we will send you an email confirmation along with your warranty details.

Once your furniture it is in production, it is non-cancelable. We use only top delivery and white glove shipping companies. Some items; depending on size, and your shipping location may be sent UPS, or FEDEX. All of these particulars will be addressed and notifications will be sent to you.

If an item is damaged, concealed or otherwise, contact us immediately, and we will work with you to make it right. We pride ourselves with our “shipping ethics”. We save you money by researching each and every order for the “least expensive” and safest shipping method available to us. Your furniture will be delivered directly to your home or the address specified on your ship to information.

How to Order

Feel secure when placing an order through our website. We strive to make your shopping experience with us easy, safe and fast. Available 24 hours a day.

Call us! –Our sales and service team are ready to help you place your order over the phone. You can reach us at our number at (508) 872-9709 10am-5pm EST Monday thru Saturday.

Mail-In orders paying by Personal Checks, Cashier's Checks, and Money Orders, should mail payment to Leatherfurniturestore.com, 855 Worcester Rd. Framingham, Ma. 01701 accompanied with a print out of the order email or order completion page after placing your order online. Make sure to include your contact information including your email address and a phone number where you can be reached. Keep in mind that orders placed by personal check are processed for your protection when cleared. All credit card orders are processed immediately.

Order Confirmation

Upon completion of your order; you will be sent an order confirmation and receipt to the email address on the order you entered, and one to the credit card holder, if they are not one in the same. Please review your order, and advise us of any mistakes within 48 hours, so we may make any necessary changes to your order before shipping procedures commence for items ready for shipping immediately. We can’t stress how important it is to us, to know that you are confident In what you are ordering, and understand exactly as to what you are getting. Please call us if you don’t receive your order confirmation within the 48 hours, and we will send you a new one.

When can I Cancel My Order?

Items that are cut and sewn, or already assembled in cartons ready for delivery are sometimes sent out immediately after the 48 hour notification, and confirmation period. Once the order is shipped from the warehouse, an order cannot be cancelled. All custom orders, cannot be cancelled when hides are cut, or once into production.

Sales Tax

All orders shipped to destinations in the Massachusetts will be subject to a 5% sales tax. All other shipping destinations , outside of the Commonwealth of Massachusetts are not subject to sales tax.