Most merchandise is shipped directly from the manufacturer, and carries their
warranty. Ninety percent of our leather furniture is custom made with
only you in mind, and can take on an average of 2 to 6 weeks before shipping.
Each Manufacturer has their own rules and regulations, and we want you to know
upfront what they are. You can find warranty information for individual
products on the product detail page. Upon receipt of your order, we will
send you an email confirmation along with your warranty details.
Once your furniture it is in production, it is non-cancelable.
We use only top delivery and white glove shipping companies. Some items;
depending on size, and your shipping location may be sent UPS, or FEDEX. All of
these particulars will be addressed and notifications will be sent to you.
If an item is damaged, concealed or otherwise, contact us
immediately, and we will work with you to make it right. We pride
ourselves with our “shipping ethics”. We save you money by researching
each and every order for the “least expensive” and safest shipping method
available to us. Your furniture will be delivered directly to your home or the
address specified on your ship to information.
Feel secure when placing an order through our
website. We strive to make your shopping experience with us easy, safe
and fast. Available 24 hours a day.
Call
us! –Our sales and service team are ready to help you place
your order over the phone. You can reach us at our number at (508) 872-9709 10am-5pm EST Monday thru Saturday.
Mail-In orders paying by Personal Checks, Cashier's
Checks, and Money Orders, should mail payment to Leatherfurniturestore.com,
808 Worcester Rd. Framingham, Ma. 01702 accompanied with a print out of the order email or order completion page after placing your order online. Make sure to include your
contact information including your email address and a phone number where you
can be reached. Keep in mind that orders placed by personal check are processed
for your protection when cleared. All credit card orders are processed
immediately.
Upon completion of your order; you will be sent an order
confirmation and receipt to the email address on the order you entered, and one
to the credit card holder, if they are not one in the same. Please review
your order, and advise us of any mistakes within 48 hours, so we may make any
necessary changes to your order before shipping procedures commence for items
ready for shipping immediately. We can’t stress how important it is to
us, to know that you are confident In what you are ordering, and understand
exactly as to what you are getting. Please call us if you don’t receive
your order confirmation within the 48 hours, and we will send you a new one.
Items that are cut and sewn, or already assembled in cartons
ready for delivery are sometimes sent out immediately after the 48 hour
notification, and confirmation period. Once the order is shipped from the
warehouse, an order cannot be cancelled. All custom orders, cannot be cancelled
when hides are cut, or once into production.
All orders
shipped to destinations in the Massachusetts will be subject to a 5% sales tax.
All other shipping destinations , outside of the Commonwealth of Massachusetts
are not subject to sales tax.